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Refund Policy

Refund Policy

Last Updated: April 6, 2026  |  Effective Date: April 6, 2026

This Refund Policy applies to paid subscriptions to CNY Signal Pro, purchased through our website at cnysignal.com. All payments for CNY Signal Pro are processed by Paddle.com Market Limited (“Paddle”), which serves as our Merchant of Record. As such, Paddle is the entity responsible for processing all refunds.

1. Paddle as Merchant of Record

When you purchase a CNY Signal Pro subscription, your billing relationship for payment purposes is with Paddle, not CNY Signal directly. Paddle handles all aspects of payment processing, including refunds, chargebacks, billing disputes, and sales tax. Your purchase receipt and invoice will come from Paddle.

2. Annual Plan — 14-Day Money-Back Guarantee

If you subscribe to a CNY Signal Pro annual plan and are not satisfied, you may request a full refund within 14 calendar days of your initial purchase date. This guarantee applies to first-time annual subscriptions only. Renewals of annual plans are not eligible for the 14-day guarantee but may be eligible for a prorated refund at our discretion.

3. Monthly Plans

Monthly CNY Signal Pro subscriptions may be cancelled at any time through your account settings. Upon cancellation:

  • You will retain access to Pro features through the end of your current billing period.
  • No refund will be issued for the remaining days of the current monthly billing period.
  • No further charges will be made after the current billing period ends.

Partial-month refunds are not provided for monthly plans. If you cancel on day 3 of a monthly billing cycle, you will still have access through day 30 (or the end of that billing period), but no refund is issued for the unused days.

4. How to Request a Refund

You may request a refund through either of the following methods:

Option A: Contact CNY Signal

Email us at [email protected] with the subject line “Refund Request.” Include your account email address and the reason for your request. We will coordinate with Paddle to process your refund.

Option B: Contact Paddle Directly

You can contact Paddle’s customer support directly through the receipt email you received at the time of purchase, or visit paddle.com/support. Paddle may process refunds independently as the Merchant of Record.

5. Refund Processing Time

Once a refund is approved:

  • Paddle will initiate the refund to your original payment method.
  • Refunds typically take 5 to 10 business days to appear on your statement, depending on your bank or payment provider.
  • You will receive a confirmation email from Paddle when the refund has been processed.

6. Access After Refund

Upon processing of a refund, your CNY Signal Pro subscription will be cancelled and your account will revert to the free tier immediately. You will retain access to all free tier features.

7. Exceptions and Special Circumstances

We may, at our sole discretion, issue refunds outside of the standard policy in the following circumstances:

  • Extended Service Outage: If the Service experiences a significant, prolonged outage that materially affects your ability to use Pro features.
  • Billing Errors: If you were charged incorrectly due to a technical or billing error.
  • Duplicate Charges: If you were charged more than once for the same subscription period.

These discretionary refunds are evaluated on a case-by-case basis and are not guaranteed.

8. Chargebacks and Disputes

If you have a billing concern, we strongly encourage you to contact us at [email protected] or Paddle support before initiating a chargeback with your bank. Filing a chargeback without first attempting to resolve the issue may result in account suspension. Paddle, as the Merchant of Record, handles all chargeback disputes.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated to active subscribers via email. The refund terms in effect at the time of your purchase will apply to that transaction.

10. Contact Information

For refund questions or requests, contact:

CNY Signal
CNYSignal, Operated by Wills Mahoney
Email: [email protected]

For payment-specific inquiries, you may also contact Paddle directly at paddle.com/support.

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