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Back to homeSyracuse Power Outage Map: National Grid Outages and Restoration Status
Live from our incident feed
Power status right now
National Grid outage counts, plus downed-line calls from public safety radio.
Most recent downed-line calls
- 6:53 pm Power Line Down in OswegoEast 3rd Street, East Utica Street, East Albany Street, Oswego
- 11:36 am Wires Down Reported in SyracuseUnion and Liberty, Syracuse
- 9:53 am Low Hanging Wire in SalinaSunflower Drive, Brookview Lane, Salina
- 5:59 am Suspicious Person Reported in SyracuseElectronics Parkway on 7th North, Syracuse
- 4:27 am Pole Fire Reported in BrewertonCaton Road, Brewerton Road and Beeson Road, Brewerton
Customer counts come from National Grid, not from us. The radio calls are dispatches about wires, poles or transformers; they are not outage reports and do not map to a customer count.
Preliminary dispatch data. These are calls CNY Signal heard on public safety radio and published, updated Sep 11, 2026 at 4:10 pm Eastern. They are incomplete by nature, a receiver outage or an unmonitored channel means calls are missed, initial dispatch information is often corrected or withdrawn, and none of this is an official record from any agency. Do not use it as one.
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Syracuse Power Outage Map: National Grid Outages and Restoration Status
National Grid serves approximately 410,000 customers in the Syracuse metro and Onondaga County, including the entire City of Syracuse and most surrounding suburbs. The utility reported an average of 18 outage events per month in Onondaga County in 2024, with a typical restoration time of 2 hours 12 minutes for non-storm outages, per the New York State Public Service Commission 2024 reliability report. The most damaging recent event was the December 12 to 14, 2022 ice storm, which left 31,000 Onondaga County customers without power for up to 5 days. CNY Signal publishes the National Grid outage map and pushes SMS alerts when outages exceed 500 customers in any single Onondaga County town.
National Grid outage map: nationalgridus.com outage map. CNY Signal power dashboard: cnysignal.com/power.
National Grid Service Territory in Onondaga County
National Grid serves the entire City of Syracuse and 28 of the 33 Onondaga County towns. The
utility’s substations supplying the Syracuse area include the Lakeland substation (Liverpool),
the Carrier Circle substation (DeWitt), the Solvay substation (Solvay), the Brewerton substation
(Cicero / Brewerton), the Camillus substation (Camillus), and the Manlius Center substation
(Manlius). The Syracuse area is electrically tied to National Grid’s broader Upstate NY system
through 115 kV and 230 kV transmission lines from the Niagara Power Project and Lake Erie
generators. NYSEG (New York State Electric and Gas) serves a small portion of the southern
Onondaga County towns including Tully and Lafayette. All other CNY Signal coverage area is
National Grid.
Outage Causes by Season
Per the National Grid 2024 reliability disclosure to the NYS Public Service Commission,
outage causes in the Onondaga service area broke down: weather-related (storms, ice, lightning,
high winds) 41 percent; tree contact 23 percent; equipment failure 18 percent; vehicle accidents
9 percent; animal contact 4 percent; planned outages 3 percent; other / unknown 2 percent.
Tree contact is the largest non-weather cause, reflecting the dense urban tree canopy in
Syracuse and the older suburb residential streets. National Grid runs a 5-year cycle for
vegetation management on its primary distribution lines, but the cycle slipped to 6 years in
2020 to 2022 during the COVID labor shortage.
The 2022 December Ice Storm
The December 12 to 14, 2022 freezing rain event coated the Onondaga County electric
distribution system with up to 0.6 inches of ice. At peak on December 13 at 4 AM, 31,000
National Grid customers in Onondaga County were without power, with 12,400 in the Town of
Salina and 6,800 in the Town of Camillus. Restoration took 5 days for the worst-affected
neighborhoods (Bayberry in Liverpool, Tipperary Hill in Syracuse, the Western Ridge in
Camillus). The event drove a $4.2 million emergency response cost for National Grid plus
roughly $1.1 million in additional outsourced line crews from Pennsylvania and Ohio, per
the National Grid storm-cost filing with the NYS PSC.
Smart Grid Investment 2026
Per National Grid’s 2026 to 2028 NYS PSC rate case (filed January 2026), the utility plans
$1.8 billion in smart-grid and reliability investments across the Upstate NY service territory
through 2028. Onondaga County allocations include $42 million for the Lakeland substation
upgrade (scheduled completion 2026), $28 million for distributed automated reclosers in
Syracuse, Cicero, and Salina, and $18 million for tree-line clearance backlog catch-up in the
2018 to 2022 vegetation cycle. The investments are funded through delivery rate increases
expected to add $4.18 to the average residential bill per month phased in 2026 to 2028.
How to Report a Syracuse Power Outage
National Grid asks customers to report outages via three channels: call 1-800-867-5222
(automated outage reporting), text “OUT” to 64743, or use the National Grid app or website
at nationalgridus.com. Reporting an outage
helps the utility map the affected area faster. Do not call CNY Signal to report power
outages; we are a monitoring publication and cannot dispatch line crews.
Outage Restoration Priority
National Grid restoration priority by NYS PSC tariff: 1) public safety hazards (downed
lines blocking roads, energized equipment); 2) hospitals, fire stations, water-treatment
plants, 911 centers; 3) major transmission circuits affecting the largest number of customers;
4) downtown business districts and commercial circuits; 5) residential circuits in order of
customers affected; 6) individual residences. Within each priority tier, the utility works
in order of fastest-restorable to slowest-restorable. A line crew that fixes a single broken
limb on a feeder serving 5,000 customers will be dispatched before a crew that needs to
rebuild a span serving 12 customers.
Lake-Effect Wind and Power Outages
Onondaga County experiences high winds during lake-effect snow events when the snow band
intensifies and pulls in air at 35 to 50 mph. The combination of heavy wet snow on tree
branches and gusts at 40+ mph is a textbook recipe for tree contact outages. National Grid
historical data shows December and January generate 32 percent of the year’s outage events
despite being only 17 percent of the calendar year. Customers in heavily-wooded west-side
Syracuse neighborhoods and east-side suburbs (Manlius, Fayetteville, Pompey) experience
outages roughly 2x as often as downtown Syracuse customers, where lines are increasingly
underground.
Underground vs. Overhead Distribution
Per the 2024 National Grid Onondaga distribution map, roughly 22 percent of the
City of Syracuse and 12 percent of suburban Onondaga County is served by underground
distribution. The downtown core (Salt City Market, Inner Harbor, Armory Square) is fully
underground. Suburban neighborhoods built since 2000 are typically underground; suburbs
built before 1980 are typically overhead. National Grid does not currently have a program
to convert overhead-to-underground in legacy neighborhoods because the cost runs $2 to $4
million per circuit-mile and is not justified under PSC reliability standards.
Frequently Asked Questions
How do I report a power outage in Syracuse?
Call National Grid at 1-800-867-5222, text OUT to 64743, or use the National Grid app or nationalgridus.com. CNY Signal is a monitoring publication and cannot dispatch line crews. If a downed line is blocking traffic or sparking, call 911 first.
Why does Syracuse lose power so often?
Three factors: dense tree canopy in older neighborhoods, heavy winter wind plus wet snow, and an overhead distribution system in 78 percent of the city. National Grid’s 2024 outage rate in Onondaga averaged 18 events per month with average restoration of 2 hours 12 minutes for non-storm events.
Who serves Syracuse with electricity?
National Grid serves the entire City of Syracuse and 28 of 33 Onondaga County towns. NYSEG serves a small portion of the southern Onondaga County towns including Tully and Lafayette. CNY Signal monitors National Grid outages for the bulk of its service area.
How long does it take to restore power after a major storm?
For typical non-storm outages, National Grid average restoration in Onondaga County in 2024 was 2 hours 12 minutes. For major events like the December 2022 ice storm, restoration can take 5 days for the worst-affected neighborhoods. Restoration priority follows NYS PSC tariff rules.
Will my Syracuse power bill go up in 2026?
Yes. National Grid filed a 2026-2028 rate case with the NYS PSC in January 2026 that would add $4.18 per month to the average residential bill phased in over three years. The increase funds $1.8 billion in smart-grid and reliability investments across Upstate NY.
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